The fix has been rolled out to production and the issue is resolved.

The fix is working in our lower environment. We will begin rolling it out to production shortly.

We have a root cause for the issue. We have a fix rolling out into our lower environment for testing and will post another update a 3:00 PM PT

We have identified the cause as connection timeouts happening in our backend services.

GSS Software engineers are starting the work day and have acknowledged the issue. The root cause is under investigation

It was reported that remote tunneling was experiencing intermittent performance issues