Digital Platform for Service (DPS): ServiceGraph outage
Resolved
Oct 28, 2024 at 03:56pm UTC
A solution has been deployed for the issue. We have tested services and are receiving user reports that they are working.
Affected services
Actionable Insights portal
Launchpad for service Teams App
Updated
Oct 28, 2024 at 03:48pm UTC
The fix did not recover the ServiceGraph. Investigating further.
Affected services
Actionable Insights portal
Launchpad for service Teams App
Updated
Oct 28, 2024 at 03:41pm UTC
Identified root cause in the data pipeline. The solution is ready to be tested.
Affected services
Actionable Insights portal
Launchpad for service Teams App
Created
Oct 28, 2024 at 01:26pm UTC
The data pipeline from EDP to ServiceGraph failed and left one of the database tables powering ServiceGraph in a a bad state.
Affected services
Actionable Insights portal
Launchpad for service Teams App